We build your AI operating system
wunderwerk builds custom software for SMEs in which AI agents handle the routine – connected to ERP, CRM and e-mail.
- Call now: +43 5354 20845
- 80+ projects
- 5.0 on Google
- Clients for 10+ years
- EU & GDPR first
- Directly with the managing director
Why off-the-shelf software rarely fits
By the industry rule of thumb, off-the-shelf software such as ERP, CRM and industry solutions covers about 80 percent of requirements, and most companies use only a fraction of the features they pay for. The gap to how they actually work is filled with Excel sheets, e-mails and manual work.
~10 %
of features get used
Most companies use only a fraction of the features they pay licences for. The rest costs money, training time and clarity.
~80 %
of requirements are covered
The industry rule of thumb: off-the-shelf software fits about 80 percent. The missing 20 percent are exactly the processes that make your business what it is.
100 %
Your processes, your system
An AI operating system maps only what you need, exactly the way you work. Every feature is there because you use it. And AI agents handle the routine within it.
Sources: Pendo, Feature Adoption Report 2019 (80 % of features in software are rarely or never used); Gartner Peer Community, survey of 112 IT leaders (59 % use at most 30 % of features, 11 % at most 10 %); “80 percent” as a common rule of thumb when selecting off-the-shelf software.
What is an AI operating system?
An AI operating system is custom software that brings a company’s data, processes and AI agents together in one place. It is not another tool alongside ERP and CRM, but the layer above them: one login, one inbox for queries, one audit log. People and AI agents work on the same data, with the same rules, in your processes.
wunderwerk calls its own AI operating system wunderOS. It runs the company: agents develop and review code, manage Google Ads accounts, analyse keywords and write sales documents. We build yours on the same principle, but for your processes.
- One data model instead of ten isolated solutions
Customers, orders, products, documents and knowledge exist once, not scattered across Excel sheets, Access databases and e-mail inboxes.
- Every process is agentic
Quote, order, invoice, enquiry, report: for every process there is an AI agent that prepares it, checks it and moves it forward. What is routine runs by itself.
- Agents act on someone’s behalf, never on their own
Every agent works under a delegation: for a specific person, with limited permissions, revocable at any time. Anything irreversible waits for approval, and an approval is valid exactly once. Every step is recorded in the audit log.
- Connected to ERP, CRM, e-mail and specialist software
Existing systems stay where they do their job well. Business applications dock onto the core via a fixed contract, each with its own release cycle. New processes are added without rebuilding the system.
Software that grows with you
An AI operating system from wunderwerk grows organically: it starts with the process that costs the most and grows with every step your business takes. Off-the-shelf software, by contrast, is bought and then forced onto the business.
“We can’t switch everything over at once.”
You don’t have to. The first process goes live within a few weeks, for example quote creation or invoice checking. Then comes the next. Every extension builds on the same data and rules; nothing gets thrown away.
“We don’t have time to feed yet another system.”
Your AI operating system is not a form someone has to fill in. AI agents read e-mails and documents, maintain data, prepare quotes and reports, and only ask where a decision is needed. Your team works with the software, not for it.
“Our ERP has been running for ten years, we’re not touching it.”
Good. The AI operating system sits on top of ERP, CRM and accounting and connects them. What works well there stays. What runs on Excel, e-mails and retyping is replaced by your own processes. Whether and when a legacy system goes is your decision, not a licence agreement’s.
“Until now, only large corporations could afford custom software.”
That has changed. Our AI agents take over the legwork in development, while experienced software architects decide on data model, interfaces and operations. That makes bespoke software so efficient today that it can pay off for SMEs too. No per-seat licence: you pay for development and operations, not for seats.
AI agents for your business: where SMEs get started
An AI operating system pays off wherever the same tasks involving documents, enquiries and data come up every day. Six processes that SMEs and mid-sized companies typically start with.
AI writes code. We build software.
Thanks to wunderOS and our wunderFactory.
AI has opened up programming to everyone: anyone can put a prototype together today. Whether it turns into software that holds up in day-to-day operation is decided afterwards – in architecture, security, testing and maintenance over the years. That is exactly where prompting and real expertise part ways.
That is why we built our own operating system: wunderOS runs our company from sales to development. At its heart is the wunderFactory, where our AI agents, the wunderBots, build to the architecture rules, standards and tests from 20 years of software development – led by experienced software architects.
The result is software built noticeably faster and more affordably – in the quality you hire us for. We are AI experts and use that to get the best out of your project.
More software for the same budget
The wunderBots handle the routine work. You pay for architecture, decisions and results – not for legwork.
Live in weeks, not months
From the workshop to the first usable version, with changes after that in days. You see early on what works.
Quality is built in, not bolted on
Tests, reviews and security checks run automatically in the wunderFactory with every change – not just when there is time.
Architects, not prompters
The AI executes, we decide: data model, interfaces, operations. That way your software stays maintainable and extensible five years from now.
Bottom line: Bespoke software on terms that make sense for SMEs too – built with AI, with software architects accountable for it.
How your AI operating system takes shape
wunderwerk builds an AI operating system in five steps: initial consultation, workshop, first process live in 4 to 8 weeks, expansion process by process, operations. No 200-page specification and no months without results: every step has a clear outcome, is commissioned separately, and after each step you decide whether to continue.
- 1
Initial consultation
30 minutes with the managing director: which software do you use, where do things run on Excel and e-mail, what takes the most time? You get an honest assessment of whether an AI operating system makes sense for you. Free and non-binding.
- 2
Workshop: processes & levers
Together with your specialists, we look at your processes and systems, decide for each process whether to replace, extend or leave it, and pick the first one. We also define which agents get which permissions and where your team approves. Outcome: roadmap, high-level data model, permission and approval model, cost range for the first step.
- 3
First process live in 4 to 8 weeks
The first process goes into operation with your real data, including an AI agent and the integration with the system the data comes from. You see early on what it delivers, and you measure time and quality instead of judging slides.
- 4
Expansion, process by process
The next process is added, then the next. Each one uses the same data, roles and rules. Step by step, individual processes become your AI operating system, and off-the-shelf software that only gets in the way can go.
- 5
Operations & further development
Hosting in the EU, monitoring, updates and maintenance by our team. Changes in days, not release cycles. Software built to last that grows with your business.
Thank you very much!
I will get back to you as soon as possible!
You can also book an appointment in my calendar right away: Book an initial consultation
You decide where the AI runs
With an AI operating system from wunderwerk, you choose for each process which AI model runs where and what it is allowed to see; training on your data is ruled out in every option. Customer data, calculations and contracts don’t belong in someone else’s training set.
For us as a team from Austria, this isn’t an add-on but the norm: EU & GDPR first.
- Hosting in the EU, on-premise or private cloud on request
Your AI operating system runs in an EU data centre, on your own infrastructure or with a provider of your choice.
- Three options for the AI models
AI Standard: leading models such as GPT (OpenAI), Claude (Anthropic) or Gemini (Google) with a data processing agreement. AI EU: processing only in EU data centres, with Mistral AI from France or via Microsoft Azure, AWS and Google Cloud. AI local: open-weight models such as Mistral, Llama, Gemma or Qwen on your own hardware, no outside connection. Selectable per process, not tied to any provider.
- Security is architecture, not an afterthought
An agent never has more rights than the person it works for: the rights of a call are the intersection of tool, delegation and access, and nothing extends them. Every call into a system gets its own short-lived token instead of a master key. A complete audit log answers at any time: who did what for whom?
- Predictable costs instead of runaway agents
Every task given to an agent has a budget of steps, time and AI usage. Once it is used up, the agent asks instead of silently carrying on or giving up. No duplicate runs, no surprises on the invoice.
- Open technologies and documentation
No proprietary platform you can’t get away from. Open standards, documented architecture and interfaces keep you independent, including from us.
Not just clients. Partners.
We focus on long-term partnerships. You stay flexible thanks to open standards and clear documentation.
What our clients say:
A selection of our client feedback.
★★★★★Many thanks for building and looking after our online learning platform.
We can wholeheartedly recommend Christoph and his entire team.
Whatever we ask for, almost everything is made possible, and the ongoing personal contact works brilliantly too. Many thanks.
We run the online shop thecurtain.shop for made-to-measure curtains and Roman blinds.
Working with wunderwerk was excellent in every respect.
Thanks to their work, we can offer our customers an intuitive, professional shopping experience that perfectly reflects our craftsmanship. Many thanks for the great collaboration!
Very likeable wunderworkers! Fast, uncomplicated, competent and always ready to save the world!
Highly competent support. Well advised all round.
Chris knows how to solve a problem. Quality has a name: wunderwerk.io
We had the wunderworkers develop bespoke industrial software for creating recipes for a highly sensitive industrial process.
The collaboration was extremely professional from the outset: the team quickly understood our complex requirements, implemented them precisely and always paid close attention to maximum reliability and security. I would particularly like to highlight their technical know-how, clean documentation and fast response times for questions or change requests.
The recipe editor is now running in several plants in Sweden, Italy and the Czech Republic.
The software runs reliably, is intuitive to use and our customers are completely satisfied. We can recommend wunderwerk without reservation!
wunderwerk built a digital solution for my photography business that has been running stably and reliably for years. The support is top-notch, reliable and competent. I can only recommend them.
Christoph Niedermoser and his team impressed us with their professionalism, precision and reliability, both in the consulting phase and in the implementation that followed.
Our requirements were implemented perfectly, and the GPS tracking system has now been in successful use in several of our facilities for a number of years.
Chris and his team gave me superb advice on my app idea. Uncomplicated, fast and professional! Highly recommended!
We have already implemented and completed several projects together over the past few years.
Professional implementation and personal contact.
Highly recommended!
Perfect implementation of our
billiards platform.
A very pleasant collaboration. It was fun! Highly recommended!
Why us?
What else is on your mind?
Many projects touch more than one topic. Here are the other areas in which we support businesses.
Which process is costing you the most right now?
That’s where we start. In a 30-minute initial consultation, we clarify whether an AI operating system makes sense for your business and what the first step looks like.
Frequently asked questions about the AI operating system
Your question isn’t here? We’ll answer it directly with the managing director in the free initial consultation.
What is an AI operating system for businesses?
An AI operating system is custom software that brings a company’s data, processes and AI agents together in one place. Instead of spreading knowledge across ERP, CRM, Excel sheets and e-mail inboxes, employees and AI agents work on the same data and by the same rules. wunderwerk builds it individually for your processes, connected to your existing systems, and runs its own company on such a system: wunderOS.
How does an AI operating system differ from ERP or CRM?
ERP and CRM are off-the-shelf software with a fixed feature set that the company adapts to. An AI operating system is built the other way round: it maps exactly your processes, no more and no less, and AI agents handle the routine within it. ERP and CRM often remain as data sources; wunderwerk connects them via interfaces instead of replacing them right away.
| Off-the-shelf ERP/CRM | AI operating system | |
|---|---|---|
| Features | fixed scope for many customers | exactly your processes |
| Costs | usually a licence per seat | development and operations, no per-seat licence |
| Routine work | people type and copy data | AI agents prepare, people approve |
| Changes | on the vendor’s release cycle | within days |
What are AI agents for businesses, and what does “100 % agentic” mean?
AI agents are programs that use language models to complete multi-step tasks on their own: read an e-mail, look up data in the ERP, draft a quote and submit it for approval. At wunderwerk, “100 % agentic” means every process in the AI operating system has an agent that prepares it, checks it and moves it forward. People step in where a decision is needed, with clear permissions and approval steps.
Do we really only use 10 % of our off-the-shelf software?
The exact figure differs in every company, but studies show that most companies use only a fraction of their off-the-shelf software. According to Pendo (Feature Adoption Report 2019), around 80 percent of features in software are rarely or never used; in a Gartner survey of IT leaders, 59 percent said they use at most 30 percent of their software’s features. In the workshop, wunderwerk works out with you which features your team actually needs, and builds only those.
Can we use it to replace Excel sheets and Access databases?
Yes, replacing Excel sheets and Access databases is one of the most common ways into an AI operating system from wunderwerk. Excel sheets and Access databases appear exactly where off-the-shelf software doesn’t fit. wunderwerk moves these processes into the AI operating system: with a clean data model, roles and permissions, integration with ERP or accounting, and an AI agent that takes over the retyping. The data from the existing files is migrated.
Do we have to replace our ERP or CRM, or can AI be integrated into our existing software?
No, you don’t have to replace your ERP or CRM: wunderwerk also integrates AI into existing software, such as your ERP, CRM or inbox, and that is often the first step. An agent reads enquiries and documents, looks up data, prepares quotes or bookings and submits them for approval. In the workshop, wunderwerk decides with you for each process: what works well in the ERP stays and gets connected; what runs on Excel, e-mail and manual work is replaced by your own processes. Replacing off-the-shelf software is a later option, not an obligation.
Do you also develop individual AI agents or AI process automation?
Yes. You can have wunderwerk develop individual AI agents, for example for quote creation, invoice checking or customer service, connected to ERP, CRM and e-mail. Every agent works with limited permissions, an approval step and an audit log. Several such processes add up to AI process automation that fits your business, and over time to your AI operating system.
How much does an AI operating system cost?
The cost of an AI operating system depends on the number and complexity of processes; wunderwerk gives you a transparent cost range before every step. The initial consultation is free, the workshop is a manageable fixed price, and depending on complexity the first process usually takes a few weeks of development effort. After that, the system grows process by process, and each step is commissioned separately. There is no per-seat licence; you pay for development and operations. Many digitalisation and AI projects qualify for funding programmes, although the Austrian KMU.DIGITAL programme no longer accepts new applications. wunderwerk shows you which programme fits now in a free funding check. You can get a first cost estimate via the cost calculator or in the initial consultation.
How long does it take to see the first result?
At wunderwerk, the first process is usually live in 4 to 8 weeks, with your real data and connected to the system the data comes from. Before that come the initial consultation and the workshop, which together take a few days. After that, further processes are added in short steps.
Who runs and maintains the AI operating system?
wunderwerk runs, maintains and develops the AI operating system further on request: EU hosting, monitoring, updates and maintenance from a single source. The system grows as “organic software”, process by process on the same data and rules, and changes take days, not release cycles. That this growth holds up over years is shown by clients who have been working for more than ten years with software from wunderwerk that is still being developed further today.
What happens to our data? Is it GDPR-compliant?
Yes, wunderwerk plans every AI operating system for GDPR compliance from the start, and your data is not used to train third-party models; that is ruled out in every option. wunderwerk hosts in the EU, on-premise or in a private cloud on request, and you choose for each process where the AI runs: leading models such as GPT, Claude or Gemini with a data processing agreement, exclusively in EU data centres, for example with Mistral AI, or open-weight models such as Mistral, Llama or Gemma on your own hardware with no outside connection. Permissions, audit logging and the obligations under the GDPR and the EU AI Act are planned in from the start.
Isn’t ChatGPT, Copilot or an AI tool enough?
For individual texts and research, ChatGPT, Copilot or an AI tool is enough. You need an AI operating system as soon as AI is supposed to work reliably with your data, automate processes end to end and fit into ERP, CRM and e-mail. That takes a data model, permissions and your business rules, not another chat window. That is exactly what wunderwerk builds.
What happens if an AI agent makes a mistake?
At wunderwerk, an AI agent can only do what its delegation allows, and that is deliberately little. Every agent acts for a specific person with limited, revocable permissions; irreversible actions such as sending, payments or deletions wait for an approval that is valid exactly once. Every task has a budget and is logged. A mistake is therefore visible, contained and traceable, instead of silently disappearing in the system.
Is wunderOS a finished product we can buy?
No, wunderOS is not a product for sale, and that’s intentional. wunderOS is the platform wunderwerk itself works on; it is currently being rebuilt into the core of an AI operating system that business applications dock onto. We don’t build you an off-the-shelf product but your own AI operating system on the same principles: delegations, approvals, audit log, interfaces to your systems. What we have learned for ourselves along the way flows directly into your project.
Why wunderwerk for our AI operating system?
wunderwerk runs on an AI operating system itself and can therefore show how it builds one. wunderOS runs our company, from development to sales and marketing; since July 2026 this has produced over 1,400 commits, almost 200 pull requests and 125 documented architecture decisions, with every architecture reviewed by agent teams before any code is written. wunderwerk is a small developer team of software architects and AI engineers in Tyrol, Salzburg, Vienna and Berlin with over 20 years of project experience and more than 80 projects, working for SMEs in Austria, Germany and Switzerland, remotely and on site. You talk directly to the managing director and get consulting, development and operations from a single source.